Top 4 Factors to Consider When Choosing a Telephone System


If you’re a business owner, you might be thinking about upgrading your telephone system. This may be after realizing that your current system is not only limited in flexibility but it’s also costing you too much money. But choosing  can prove to be quite a challenge, as there are so many options to choose from. It’s important to choose carefully, as the wrong decision could cost your business a lot more money than you’d want to lose. Here are a few top considerations to make when choosing a new telephone system:


With modern telephone systems, you can accomplish much more than with the older systems. Some of the features you’ll find useful include voicemail, voicemail to email transcription, call forwarding, and an auto-attendant feature to handle customer inquiries. These features make it easier to streamline your call center solutions and customer support services, which results to a better a experience for your customers. You may not, however, need all the bells and whistles that come with a modern telephone system. Be sure to consult with your staff about the features they’d like most.


You’ll have to make a choice between VoIP telephone systems and PBX (Private Branch Exchange) systems. PBX systems features a centralized unit through which all phones are connected and calls routed. They take a bit of work to program, but their advantage is that they scale well–you only need to add more handsets at a small cost. VoIP systems have no centralized unit, with each handset acting as a standalone computer with an internet connection. They are easier to use, but scaling can be costly as each additional handset is relatively expensive.


You will also need to consider the geographical location of your business. If your business operates in multiple locations, you’ll obviously have different needs from businesses with a single location. A cloud IP telephone system would the better choice if this case, as it’s easy to set up and connect all your locations, without the need to setup any on-premises hardware.

Staff requirements

How many of your staff members are going to need a telephone? It’s also important to keep in mind the anticipated growth of your business. If you have a small business and don’t expect so much growth, a simple two-line system will suffice. But if you expect massive growth for your organization in the next year or so, consider going with a PBX system. Look up IT Support options online to know more.

Check out to know more about using multi-line phone systems.


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